Webinar Recap on Art of the Evisit Pilot
Recently, I had the opportunity to present on a webinar entitled “Successful Transition from Surviving to Thriving: Stories from the…
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Practical Ways to Incorporate Gratitude – Part 1
I heard from many of you how much you appreciated the last blog and the focus on gratitude last week. …
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Fostering an Attitude of Gratitude – When it Really Counts
Artwork by Alyson Gray I recently spoke to a small group about the power of gratitude: “It’s not as important…
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DTA Coaching Community – Interview with Karl Thomas
As you probably know by now (if you follow our blogs), on the first Monday of every month, DTA convenes…
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DTA Coaching Community – Interview with Eric Danielson & Leslie Johnson Part 1
As you probably know by now (if you follow our blogs), on the first Monday of every month, DTA convenes…
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DTA Coaching Community – Interview with Sherry Jones
As you probably know by now (if you follow our blogs) over the past several months, on the first Monday…
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DTA Coaching Community – Interview with Pamela Hessler, CPXP
If you’re a regular reader of our blogs, you know by now that on the first Monday of every month,…
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Lots to Say…
One of my earliest memories was when I was 3 years old and my mom and her friend and I…
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DTA Coaching Community – Interview with Rosalie Smith
On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…
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Provider and Patient Email Communication
“You should come in for an exam. TN” If this communication doesn’t make sense to you, don’t worry, you aren’t…
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When Things Don’t Go Right
Writing all of these blogs on Service Recovery and what happens when things don’t go right made me reflect on…
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More Stories from the Road – By Janiece Gray (with help from Jim Mock)
Ever since I was a little kid, I wanted to do two things when I grew up: I wanted to…
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From the Frontline – An IT Person in Patient Experience-Land
I have this thing that happens to me every now and again where out of nowhere, my stomach suddenly starts…
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From the Frontline – Two Words to Avoid “Good Luck!”
It happened again: two words that bug me because I never know what to say in return…I was leaving a…
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Fresh from the Front…
[vc_row][vc_column][vc_column_text]Earlier this week I had the pleasure of presenting at The Beryl Institute’s PX2017 Conference in Denver. As an added bonus,…
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From the Frontline
To the gentleman who sneezed on me on last week’s Wednesday night flight home from St. Louis, I say “thank…
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The Unexpected Experience – You can’t make this stuff up…
When I phoned home from California I was greeted with this question from my 7-year old: “Mommy I hurt my…
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Improving Communication: The Path to Performance
“The shortest distance between two points is a straight line, Janiece!” My mother said this to me frequently as I…
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