Resources

We have a number of resources designed to help you with patient experience improvement, healthcare data warehousing, and healthcare data governance. Feel free to download and share with your colleagues. Have questions about our resources or services?
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Going Deeper on Patient Experience – Podcast – Hirsch Healthcare Consulting Patient Experience is a lot like the blind men and the elephant. It’s defined differently by various healthcare provider organizations. Is there one best approach and how do you get your arms around this massive initiative for your healthcare organization? Listen to the podcast recording in this post as Lonnie Hirsch, Founder and CEO of Hirsch Healthcare Consulting interviews Janiece Gray, Founding Partner at Minnesota-based healthcare consulting firm DTA Associates as she takes us on a deeper dive into the seemingly bottomless well that is patient experience.  
Ever heard of Teach Back? Join some of the least-known voice talent in the business once again as we describe this simple yet powerful practice that can really make a difference in interactions with your patients.

Learn how DTA Associates helps providers enhance their communication skills with patients, building competence and instilling confidence – without compromising clinical quality or productivity. Download Flyer
Learn about strategies & best practices for improving physician communication with patients across the continuum. Download Flyer
Learn how DTA Associates helps care team members enhance their communication skills with patients, building competence and instilling confidence – without compromising clinical quality or productivity. Download Flyer
The Standard Measure Repository (SMaRT)  will bring order to measurement chaos. Download Flyer
Learn about our unique data warehousing approach at making data accessible and actionable. Download Flyer
To be fully prepared for value-based purchasing, it’s more important than ever to focus on patients’ perceptions of their care experience. Reimbursement is increasingly tied to standardized survey tools (HCAHPS, CGCAHPS, etc.), and the questions related to communication are the ones that patients most readily understand:
  • Do providers listen to you carefully?
  • Do they treat you with courtesy and respect?
  • Do they explain things in a way you can understand?
Download Flyer
To be fully prepared for value-based purchasing, it’s more important than ever to focus on patients’ perceptions of their care experience. Reimbursement is increasingly tied to standardized survey tools (HCAHPS, CGCAHPS, etc.), and the questions related to communication are the ones that patients most readily understand:
  • Do providers listen to you carefully?
  • Do they treat you with courtesy and respect?
  • Do they explain things in a way you can understand?
Download Flyer
How to improve physician communication across the continuum. Download Flyer
To be fully prepared for value-based purchasing, it’s more important than ever to focus on patients’ perceptions of their care experience. Reimbursement is increasingly tied to standardized survey tools (HCAHPS, CGCAHPS, ED PEC etc.), and the questions related to communication are the ones that patients most readily understand:
  • Listen carefully
  • Treat you with courtesy and respect
  • Explain things in a way you can understand
Download Flyer
At DTA Associates, patient experience is a passion, and helping organizations to enhance their performance in this area is a core skill of our team. DTA has proven success in helping clients attain these critical patient experience capabilities. Download Flyer
ED-CAHPS-cover ED-CAHPS will soon be a reality. DTA has teamed up with MyRounding to create this brand new eBook to answer questions that surround ED-CAHPS. Those organizations that start early, hardwiring processes and behaviors in alignment with the new tool, will debut at the top of the database. Your emergency department has the potential to set the tone for your entire organization. Now is the time to seize your opportunity! Download the ED-CAHPS eBook
This article compares web-based data collection with standard mail survey mode of collection of CAHPS Clinician and Group survey data. Download Article
beyond-cahps Beyond CAHPS: A Guide for Achieving Patient and Family-Centered Care provides healthcare providers with the knowledge they need to construct a top-notch patient experience. If you’re interested in purchasing a copy, here’s the link: http://hcmarketplace.com/beyond-cahps.  And if you like discounts, you can use this code to receive 20% off at checkout: MB331242
Learn about our approach to analyzing the data that allows you to predict and plan with accuracy and efficiency. Download PDF
The demand for data is growing, but can you meet it? This white paper talks about the three principles that help you do more with less and create an Enterprise Data Warehouse that can grow with you. Download White Paper
This high-level overview is told by a colorful cast of characters and voiced by some of the least-known voice talent in the business.