Sorry, There’s No Silver Bullet

  • Posted by Janiece Gray
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On a recent podcast I was asked: “What is the biggest misconception you find in healthcare organizations when they try to define and implement effective patient experience programs and protocols?” It’s an interesting question and the answer was clear to me right away. Read more...

Current Topics in Patient Experience Podcast

  • Posted by Janiece Gray
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I recently had the opportunity to sit down with Lonnie Hirsch of Hirsch Healthcare Consulting to discuss current themes, challenges, and trends in patient experience. We covered topics such as misconceptions about patient experience, where to start and how to be successful in improving patient experience, patient experience vs. patient engagement, and more! Read more...

From the Frontline – An IT Person in Patient Experience-Land

  • Posted by Kevin Campbell
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This week DTA co-founder Kevin Campbell documents his recent trip the the NRC Health Symposium to see if DTA client Regions Hospital (St. Paul, MN) would win the 2017 Improvement Best Practice Award for their exceptional work in the Emergency Department. Kevin tells about his...well...let's just say Kevin documents his experience in a way only he could...or would. Read more...