Getting the Most out of Your Beryl Institute Conference Experience

  • Posted by Janiece Gray
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Our team can’t wait to meet up in Chicago for The Beryl Institute’s Conference coming up April 16-18th! If you’ve never been to this conference or if you’re planning to attend, we wanted to share a bit about what we like best about this event and how to make the most of your time there. We thought it would be fun to share a little bit from each of our perspectives. Read more...

Where to Start?

  • Posted by Janiece Gray
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It seems like this season is full of good intentions, new beginnings, and great ideas. This is never truer than for those of you working in the wonderful and rewarding world of patient experience! Read more...

Sorry, There’s No Silver Bullet

  • Posted by Janiece Gray
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On a recent podcast I was asked: “What is the biggest misconception you find in healthcare organizations when they try to define and implement effective patient experience programs and protocols?” It’s an interesting question and the answer was clear to me right away. Read more...