From the Frontline – An IT Person in Patient Experience-Land

  • Posted by Kevin Campbell
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This week DTA co-founder Kevin Campbell documents his recent trip the the NRC Health Symposium to see if DTA client Regions Hospital (St. Paul, MN) would win the 2017 Improvement Best Practice Award for their exceptional work in the Emergency Department. Kevin tells about his...well...let's just say Kevin documents his experience in a way only he could...or would. Read more...

Fresh from the Front…

  • Posted by Janiece Gray
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The results of this frontline team’s work, and moreover their sustainment of those results in the department long after our DTA team had left, are truly something to be proud of. You can download the full case study about the Regions ED and learn about their tremendous success there. Read more...

From the Frontline

  • Posted by Janiece Gray
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In this new series, we want to look at some of the key practices that are applicable to most roles but are particularly powerful for frontline staff to incorporate to provide the best experience possible for their hurting and sick patients. Read more...