DTA provides a one-on-one shadow coaching program that is customized for each participant for how to improve their communication with patients building on their strengths.
To be fully prepared for value-based purchasing, it’s more important than ever to focus on patients’ perceptions of their care experience.
Reimbursement is increasingly tied to standardized survey tools (HCAHPS, CGCAHPS, ED PEC etc.), and the questions related to communication are the ones that patients most readily understand:
- Listen Carefully
- Treat you with courtesy and respect
- Explain things in a way you can understand
DTA Associates can help care team members enhance their communication skills with patients, building competence and instilling confidence – without compromising clinical quality or productivity.
To help care team members maximize their patients’ perceptions of their care experience while improving the overall quality and efficiency of the clinical encounter.
Shadow Coaching Approach
Our approach is to meet organizations where they are and build on what has been accomplished. That means we don’t impose, we adapt to your preferred model of service culture.
This one-to-one shadow coaching program is positive, discreet and does not interfere with patient care.
The takeaway is a customized plan for each participant for how to improve their communication with patients based on their own personal strengths and opportunities.
“The DTA team quickly became part of the staff. They create a very comfortable environment in which staff and patients feel safe and respected. Their follow-through and reporting is excellent and they keep the process moving. DTA Associates exceeded my expectations.
—RICHELLE JADER, RN, BSN, MHA, DIRECTOR OF EMERGENCY SERVICES, REGIONS HOSPITAL
“I’ve really enjoyed becoming involved with DTA. Initially I was hesitant to be coached for fear of being criticized. However, the experience is very much the opposite. All of the feedback is positive, and only helps you to build on your strengths. I personally am passionate about the message DTA is giving because I feel they teach you basic communication skills you can use in your everyday conversations. The DTA staff are not only experts at what they do, but are kind, funny, personable people. I am very appreciative of the knowledge, guidance, and opportunities this experience has provided me!”
—DAISY NELSON RN, REGIONS HOSPITAL
“As a member of the patient experience team, and a coach at regions hospital, I have had the honor of spending a lot of time with the DTA team. They are an inspiring bunch, and I am better for our time together.”
—BLAKE SOUTHARD ERT, REGIONS HOSPITAL
Interested in exploring care team shadow coaching for your organization or department? Please fill in your contact information.