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25 Feb

Service Culture Training: Developing the Plan

  • Posted by Janiece Gray
  • 0 Comments
  • Patient Experience, Service Culture
Shaping the service culture in a healthcare organization is not for the faint-of-heart. Once you've determined your approach and secured the required funding, the next step is to develop your plan. Read more...
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10 Feb

Service Culture Training: How to Get Started

  • Posted by Janiece Gray
  • 0 Comments
  • Patient Experience, Service Culture
Healthcare is a people business and patients are served by people who truly care about their well-being and health. Yet everyone has experienced some form of less-than-stellar service in a healthcare setting. What’s getting in the way of service excellence? Read more...
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