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25 Mar

Service Culture Training: Sustaining & Supporting

  • Posted by Janiece Gray
  • 0 Comments
  • Patient Experience, Service Culture
Organizations often believe that merely putting their staff through a training program about service will suffice for “fixing” their service culture. Training – in and of itself – is necessary, but insufficient. There are no “quick fixes” to help instill a culture of service throughout the organization. Read more...
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11 Mar

Service Culture Training: Implementing the Plan

  • Posted by Janiece Gray
  • 0 Comments
  • Patient Experience, Service Culture
Instilling or re-shaping the service culture of your organization doesn’t happen overnight. Once you have determined your approach and developed the plan customized to your organization, then you get to the really fun part – implementing and realizing the plan throughout the organization! Read more...
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