News & Blog

Written by: Janiece Gray

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DTA Coaching Community – Interview with Eric Danielson & Leslie Johnson Part 2

By Janiece Gray / February 26, 2020

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. Our…

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DTA Coaching Community – Interview with Eric Danielson & Leslie Johnson Part 1

By Janiece Gray / February 12, 2020

As you probably know by now (if you follow our blogs), on the first Monday of every month, DTA convenes…

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Happy New Year 2020!

By Janiece Gray / January 2, 2020

Happy New Year 2020! We at DTA have just celebrated the end of another wonderful year with gratitude for an…

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DTA Coaching Community – Interview with Sherry Jones

By Janiece Gray / December 4, 2019

As you probably know by now (if you follow our blogs) over the past several months, on the first Monday…

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Service Culture – You Know It When You See It: Surrounded by Love

By Janiece Gray / October 10, 2019

Just yesterday I was in a meeting where we were asked to define “service culture”. My comment was that it…

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Jen Schugel

DTA Coaching Community – Interview with Jen Schugel

By Janiece Gray / April 25, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Looking Forward to Seeing Y’all in Texas!

By Janiece Gray / March 27, 2019

Our team is very excited to be together in Dallas April 2-5 for The Beryl Institute’s PX 2019! We hope…

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What the Heck is Care Team Coaching? Free Download Available…

By Janiece Gray / March 12, 2019

Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet,…

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DTA Coaching Community – Interview with Sandy Herrala

By Janiece Gray / February 20, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Greetings from Phoenix

By Janiece Gray / February 6, 2019

This week Kevin Campbell and I had the opportunity to be in the unfortunately-not-so-sunny-or-warm Phoenix area for the AHA Rural…

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DTA Coaching Community – Interview with Rosalie Smith

By Janiece Gray / December 12, 2018

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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DTA Coaching Community – Interview with Patty Drinkwine-Holmes

By Janiece Gray / November 14, 2018

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Getting to know the DTA Team: Pamela Hessler

By Janiece Gray / October 17, 2018

You know those people who you talk to for the first time, and it feels like you’ve known them for…

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Best Discharge Instructions Ever… When Things Do Go Right

By Janiece Gray / October 3, 2018

This past year we’ve been on a bit of an adventure with our eldest who’s been dealing with some ankle…

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When Things Don’t Go Right

By Janiece Gray / September 17, 2018

Writing all of these blogs on Service Recovery and what happens when things don’t go right made me reflect on…

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It’s Hard for Me to Say I’m Sorry….

By Janiece Gray / August 8, 2018

Quick! Name that band! I know I’m dating myself here, but just try. Any guesses? If you said: Chicago and…

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More Stories from the Road – By Janiece Gray (with help from Jim Mock)

By Janiece Gray / July 24, 2018

Ever since I was a little kid, I wanted to do two things when I grew up: I wanted to…

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Stories from the Road

By Janiece Gray / June 27, 2018

Last week I covered a lot of ground…only I covered it from the air. With flights to and from California,…

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