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21 Mar

Fresh from the Front…

  • Posted by Janiece Gray
  • 0 Comments
  • Emergency Department, Patient Experience, Service Culture Training
The results of this frontline team’s work, and moreover their sustainment of those results in the department long after our DTA team had left, are truly something to be proud of. You can download the full case study about the Regions ED and learn about their tremendous success there. Read more...
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13 Jul

An Unexpected Experience – Waiting

  • Posted by Janiece Gray
  • 0 Comments
  • ED, EDPEC, Emergency Department, Patient Experience
Ever been there? Go ahead, you can click on it. I sat there for 3 songs, and midway through the second one, I decided to start filming. What makes waiting so hard? Well, in this situation: I was alone – no one to talk to… I was uncomfortable –...
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