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DTA Coaching Community- Interview with Richelle Jader

By Pamela Hessler / June 26, 2019

As you probably know by now if you’ve been following our blogs over the past several months, on the first…

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From the Frontline – An IT Person in Patient Experience-Land

By Kevin Campbell / August 30, 2017

I have this thing that happens to me every now and again where out of nowhere, my stomach suddenly starts…

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Fresh from the Front…

By Janiece Gray / March 21, 2017

[vc_row][vc_column][vc_column_text]Earlier this week I had the pleasure of presenting at The Beryl Institute’s PX2017 Conference in Denver. As an added bonus,…

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The Unexpected Experience – It’s a Journey… Not a Destination

By Janiece Gray / January 25, 2017

Recently, I had a relative message me on Facebook about an experience he was having with an immediate family member…

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The Unexpected Experience – You can’t make this stuff up…

By Janiece Gray / January 12, 2017

When I phoned home from California I was greeted with this question from my 7-year old: “Mommy I hurt my…

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The Unexpected Experience – Just Tell Me What to Do! Part 4

By Janiece Gray / December 14, 2016

We all have opportunities for improvement: for my oldest daughter, keeping the bathroom clean was (and is) one of them.…

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The Unexpected Experience – Just Tell Me What to Do! Part 3

By Janiece Gray / December 7, 2016

We all have opportunities for improvement – sometimes it takes some time, but it is possible to make changes to…

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An Unexpected Experience – Just Tell Me What to Do!

By Janiece Gray / November 9, 2016

One of the things I love most is that pivotal moment when a group of staff or physicians  throw up…

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Empathy in an Unexpected Experience – A Patient’s Story

By Janiece Gray / September 28, 2016

We always knew we wanted three kids. I don’t know if we wanted to be outnumbered for some sick reason…

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An Unexpected Experience – Dealing with Duration

By Janiece Gray / September 14, 2016

“Are we there yet? “ “When are we going to be there?” If you took a road trip this summer…

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An Unexpected Experience – Let’s Go!

By Janiece Gray / August 16, 2016

Quick, name that game? Yes, it’s Monopoly and those who know me or knew me in my childhood and young…

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An Unexpected Experience – It’s All About the Flow…

By Janiece Gray / July 27, 2016

I love rivers. Growing up, our cottage was on a river in central Pennsylvania. Even though I now hail from…

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An Unexpected Experience – Waiting

By Janiece Gray / July 13, 2016

Ever been there? Go ahead, you can click on it. I sat there for 3 songs, and midway through the…

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Emergency Department

An Unexpected Experience – The Importance of the ED

By Janiece Gray / June 8, 2016

“Iceberg, right ahead!” Quick… name that movie! If you said “The Titanic”, you’re right! To this day, when I see…

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