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30 Aug

From the Frontline – An IT Person in Patient Experience-Land

  • Posted by Kevin Campbell
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  • Communication Coaching, Emergency Department, Patient Experience
This week DTA co-founder Kevin Campbell documents his recent trip the the NRC Health Symposium to see if DTA client Regions Hospital (St. Paul, MN) would win the 2017 Improvement Best Practice Award for their exceptional work in the Emergency Department. Kevin tells about his...well...let's just say Kevin documents his experience in a way only he could...or would. Read more...
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21 Mar

Fresh from the Front…

  • Posted by Janiece Gray
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  • Emergency Department, Patient Experience, Service Culture Training
The results of this frontline team’s work, and moreover their sustainment of those results in the department long after our DTA team had left, are truly something to be proud of. You can download the full case study about the Regions ED and learn about their tremendous success there. Read more...
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