Webinar Recap on Art of the Evisit Pilot
Recently, I had the opportunity to present on a webinar entitled “Successful Transition from Surviving to Thriving: Stories from the…
Read More
Care Transitions: A Contrast in Perspectives
I love to travel. In fact, that’s one of the biggest questions I get when I talk to friends during…
Read More
Practical Ways to Incorporate Gratitude – Part 2
I’ve continued to hear from many of you about how much you’ve appreciated the latest blogs and the focus on…
Read More
Practical Ways to Incorporate Gratitude – Part 1
I heard from many of you how much you appreciated the last blog and the focus on gratitude last week. …
Read More
Fostering an Attitude of Gratitude – When it Really Counts
Artwork by Alyson Gray I recently spoke to a small group about the power of gratitude: “It’s not as important…
Read More
DTA Coaching Community – Interview with Karl Thomas
As you probably know by now (if you follow our blogs), on the first Monday of every month, DTA convenes…
Read More
DTA Coaching Community – Interview with Eric Danielson & Leslie Johnson Part 2
On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. Our…
Read More
DTA Coaching Community – Interview with Eric Danielson & Leslie Johnson Part 1
As you probably know by now (if you follow our blogs), on the first Monday of every month, DTA convenes…
Read More
DTA Coaching Community – Interview with Pamela Hessler, CPXP
If you’re a regular reader of our blogs, you know by now that on the first Monday of every month,…
Read More
An Unexpected Part 2: Who is Responsible for Teaching Patient Experience to New Clinicians?
Well, I did it again… I eavesdropped and then interrupted a table full of people who were just trying to…
Read More
Lots to Say…
One of my earliest memories was when I was 3 years old and my mom and her friend and I…
Read More
DTA Coaching Community- Interview with Richelle Jader
As you probably know by now if you’ve been following our blogs over the past several months, on the first…
Read More
Fresh Perspectives from a Recent Patient Experience
And I’m back…. As I shared in the fall, my husband and I were expecting our first baby, and good…
Read More
DTA Coaching Community – Interview with Ashlee Fontenot
As you probably know by now if you follow our blogs, on the first Monday of every month DTA convenes…
Read More
Greetings from Phoenix
This week Kevin Campbell and I had the opportunity to be in the unfortunately-not-so-sunny-or-warm Phoenix area for the AHA Rural…
Read More
Who is Responsible for Teaching Patient Experience to New Clinicians?
About a week ago, I was working from my local Panera Bread. Mostly I was trying to mind my own…
Read More
DTA Coaching Community – Interview with Rosalie Smith
On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…
Read More
When Improving Patient Experience is Free
Sometimes, improving the patient experience is free. And you have time to do it. There, I said it. Someone had…
Read More