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24 Jan

Where to Start?

  • Posted by Janiece Gray
  • CAHPS Data, Patient and Family Advisory Council, Patient Experience Data, Patient Experience Steering Committee
It seems like this season is full of good intentions, new beginnings, and great ideas. This is never truer than for those of you working in the wonderful and rewarding world of patient experience! Read more...
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22 Jul

Launching a Bold Strategy?

  • Posted by Mary Jo Morrison
  • Scorecard, Strategic Translator, Strategy
Launching a bold strategy does not mean strategy communication equals strategic implementation. Your organization should think seriously about a Strategic Translator role. Read more...
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