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Swimming with Alligators: More Misconceptions in Patient Experience

By Janiece Gray / February 7, 2018

I was recently asked “How long should healthcare organizations allow to effectively integrate a strong patient experience program across the…

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Where to Start?

By Janiece Gray / January 24, 2018

It seems like this season is full of good intentions, new beginnings, and great ideas. This is never truer than…

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Launching a Bold Strategy?

By / July 22, 2015

We have all been there – bold strategic aspirations, full day planning events, strategy departments churning out brilliant visuals and…

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