News & Blog

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DTA Coaching Community – Interview with Ashlee Fontenot

By Pamela Hessler / May 16, 2019

As you probably know by now if you follow our blogs, on the first Monday of every month DTA convenes…

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Jen Schugel

DTA Coaching Community – Interview with Jen Schugel

By Janiece Gray / April 25, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Looking Forward to Seeing Y’all in Texas!

By Janiece Gray / March 27, 2019

Our team is very excited to be together in Dallas April 2-5 for The Beryl Institute’s PX 2019! We hope…

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What the Heck is Care Team Coaching? Free Download Available…

By Janiece Gray / March 12, 2019

Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet,…

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DTA Coaching Community – Interview with Sandy Herrala

By Janiece Gray / February 20, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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DTA Coaching Community – Interview with Marie Kopp

By Pamela Hessler / January 24, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country.  The…

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When Improving Patient Experience is Free

By Pamela Hessler / November 28, 2018

Sometimes, improving the patient experience is free. And you have time to do it. There, I said it. Someone had…

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DTA Coaching Community – Interview with Patty Drinkwine-Holmes

By Janiece Gray / November 14, 2018

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Getting to know the DTA Team: Pamela Hessler

By Janiece Gray / October 17, 2018

You know those people who you talk to for the first time, and it feels like you’ve known them for…

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Presentation & Case Study from the Beryl Institute Conference – In Case You Missed It!

By Janiece Gray / May 1, 2018

I recently had the pleasure of presenting at The Beryl Institute’s PX2018 Conference in Chicago. For those of us attending…

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Getting the Most out of Your Beryl Institute Conference Experience

By Janiece Gray / March 29, 2018

Our team can’t wait to meet up in Chicago for The Beryl Institute’s Conference coming up April 16-18th!  If you’ve…

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Access the Patient Experience Data: Options for Small, Medium, and Large Budgets Webinar

By Kevin Campbell / March 20, 2018

There is a lot of data to be tapped and analyzed to identify areas of opportunity for improvement of the…

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It’s All about the Data: More Misunderstandings in Patient Experience

By Janiece Gray / February 21, 2018

I was recently asked: “What is the most frequently overlooked or misunderstood component of Patient Experience?” It didn’t take me…

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Where to Start?

By Janiece Gray / January 24, 2018

It seems like this season is full of good intentions, new beginnings, and great ideas. This is never truer than…

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Navigating Care Transitions – Topic Call Today

By Janiece Gray / January 10, 2018

It’s not just because I’m in CA and will be driving over this bridge today that we chose to share…

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Sorry, There’s No Silver Bullet

By Janiece Gray / December 20, 2017

On a recent podcast I was asked: “What is the biggest misconception you find in healthcare organizations when they try…

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Current Topics in Patient Experience Podcast

By Janiece Gray / October 25, 2017

Friends of the blog – I recently had the opportunity to sit down with Lonnie Hirsch of Hirsch Healthcare Consulting…

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From the Frontline – Smiling & The Importance of Faking It ‘til You Make It

By Janiece Gray / July 19, 2017

For years I’ve told hundreds of physicians and staff in our service sessions and training workshops that I would never…

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