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27 Mar

Looking Forward to Seeing Y’all in Texas!


  • Posted by Janiece Gray
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Our team is very excited to be together in Dallas April 2-5 for The Beryl Institute’s PX 2019! We hope that you will be there and that we can connect in person. There are so many things to love about this event so we thought we’d have some of our team members share part of
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12 Mar

What the Heck is Care Team Coaching? Free Download Available…

  • Posted by Janiece Gray
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Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet, do share!” Everyone is looking for something that solves all their organization’s patient experience-related problems and makes success attainable. The closest thing we’ve found to said silver bullet is a combined approach of service culture
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28 Nov

When Improving Patient Experience is Free

  • Posted by Pamela Hessler
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  • Patient Experience
Sometimes, improving the patient experience is free. And you have time to do it. There, I said it. Someone had to…At my doctor's appointments, I do my best to take off my “patient experience hat” and absorb the appointments like a patient, not an observer. However, during a series of my early appointments, I noticed something glaring and realized the impact it was having on my personal patient experience. Read more...
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14 Nov

DTA Coaching Community – Interview with Patty Drinkwine-Holmes

  • Posted by Janiece Gray
  • 0 Comments
On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The purpose of these calls is for coaches who use DTA’s Coaching Reporting Tool to share notes and learn from one another on their coaching journeys. On our most recent call, we were able to feature an interview with Patty Drinkwine-Holmes. Patty is the Emergency Department Patient Liaison/ED Patient Experience Coach at Regions Hospital in St. Paul, MN.Here’s a look at what Patty had to share with the group. Read on…
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17 Oct

Getting to know the DTA Team: Pamela Hessler

  • Posted by Janiece Gray
  • 2 Comments
You know those people who you talk to for the first time, and it feels like you’ve known them for a long time? Well, that’s what it was like for me when I first picked up the phone and talked to Pamela Hessler. She was interested in a position with DTA and one of her first questions to me was, “Do I need to relocate to Minnesota?” As I recall, it was a frigid February morning and my answer was something like, “No, why would you ever want to do that?!” It turns out that even though they live in Baltimore, Maryland, Pamela’s husband is an avid Vikings fan, so he was very intrigued by the possibility! Now that Pamela has joined our team, we thought it would be fun to give you a chance to get to know her… Read more...
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29 Mar

Getting the Most out of Your Beryl Institute Conference Experience

  • Posted by Janiece Gray
  • 0 Comments
Our team can’t wait to meet up in Chicago for The Beryl Institute’s Conference coming up April 16-18th! If you’ve never been to this conference or if you’re planning to attend, we wanted to share a bit about what we like best about this event and how to make the most of your time there. We thought it would be fun to share a little bit from each of our perspectives. Read more...
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