Search Results

28 Nov

When Improving Patient Experience is Free

  • Posted by Pamela Hessler
  • 0 Comments
  • Patient Experience
Sometimes, improving the patient experience is free. And you have time to do it. There, I said it. Someone had to…At my doctor's appointments, I do my best to take off my “patient experience hat” and absorb the appointments like a patient, not an observer. However, during a series of my early appointments, I noticed something glaring and realized the impact it was having on my personal patient experience. Read more...
Read More
14 Nov

DTA Coaching Community – Interview with Patty Drinkwine-Holmes

  • Posted by Janiece Gray
  • 0 Comments
On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The purpose of these calls is for coaches who use DTA’s Coaching Reporting Tool to share notes and learn from one another on their coaching journeys. On our most recent call, we were able to feature an interview with Patty Drinkwine-Holmes. Patty is the Emergency Department Patient Liaison/ED Patient Experience Coach at Regions Hospital in St. Paul, MN.Here’s a look at what Patty had to share with the group. Read on…
Read More
17 Oct

Getting to know the DTA Team: Pamela Hessler

  • Posted by Janiece Gray
  • 2 Comments
You know those people who you talk to for the first time, and it feels like you’ve known them for a long time? Well, that’s what it was like for me when I first picked up the phone and talked to Pamela Hessler. She was interested in a position with DTA and one of her first questions to me was, “Do I need to relocate to Minnesota?” As I recall, it was a frigid February morning and my answer was something like, “No, why would you ever want to do that?!” It turns out that even though they live in Baltimore, Maryland, Pamela’s husband is an avid Vikings fan, so he was very intrigued by the possibility! Now that Pamela has joined our team, we thought it would be fun to give you a chance to get to know her… Read more...
Read More
29 Mar

Getting the Most out of Your Beryl Institute Conference Experience

  • Posted by Janiece Gray
  • 0 Comments
Our team can’t wait to meet up in Chicago for The Beryl Institute’s Conference coming up April 16-18th! If you’ve never been to this conference or if you’re planning to attend, we wanted to share a bit about what we like best about this event and how to make the most of your time there. We thought it would be fun to share a little bit from each of our perspectives. Read more...
Read More
24 Jan

Where to Start?

  • Posted by Janiece Gray
  • 0 Comments
  • CAHPS Data, Patient and Family Advisory Council, Patient Experience Data, Patient Experience Steering Committee
It seems like this season is full of good intentions, new beginnings, and great ideas. This is never truer than for those of you working in the wonderful and rewarding world of patient experience! Read more...
Read More