News & Blog

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It’s All about the Data: More Misunderstandings in Patient Experience

By Janiece Gray / February 21, 2018

I was recently asked: “What is the most frequently overlooked or misunderstood component of Patient Experience?” It didn’t take me…

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Where to Start?

By Janiece Gray / January 24, 2018

It seems like this season is full of good intentions, new beginnings, and great ideas. This is never truer than…

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Navigating Care Transitions – Topic Call Today

By Janiece Gray / January 10, 2018

It’s not just because I’m in CA and will be driving over this bridge today that we chose to share…

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Sorry, There’s No Silver Bullet

By Janiece Gray / December 20, 2017

On a recent podcast I was asked: “What is the biggest misconception you find in healthcare organizations when they try…

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Current Topics in Patient Experience Podcast

By Janiece Gray / October 25, 2017

Friends of the blog – I recently had the opportunity to sit down with Lonnie Hirsch of Hirsch Healthcare Consulting…

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From the Frontline – Smiling & The Importance of Faking It ‘til You Make It

By Janiece Gray / July 19, 2017

For years I’ve told hundreds of physicians and staff in our service sessions and training workshops that I would never…

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From the Frontline – Two Magical Words

By Janiece Gray / April 25, 2017

I recently returned from an amazing ski trip in Winter Park, Colorado with my three kids and my husband. In…

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From the Front Line – A Glimpse from Guatemala

By Janiece Gray / March 9, 2017

I just returned from an amazing 10-day experience in Guatemala where I was part of a mission group working in…

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An Unexpected Experience – Just Tell Me What to Do! Part 2

By Janiece Gray / November 17, 2016

This photo was what the deck of my childhood home in Bloomington, MN looked like the morning after the great…

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An Unexpected Experience – We interrupt this series…

By Janiece Gray / October 18, 2016

It truly was an unexpected experience although not the kind we have been discussing in this series… Last Spring, I…

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Why BI Development Should Reside in the Business and Not in IT

By Jennifer Schugel / December 2, 2015

With the rapid increase in reporting requirements from the likes of CMS and state organizations, along with the increase in…

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Your Complete Guide to ED-CAHPS

By Janiece Gray / October 28, 2015

ED-CAHPS will soon be a reality. DTA has teamed up with MyRounding to create this brand new eBook to answer…

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