It’s All about the Data: More Misunderstandings in Patient Experience
I was recently asked: “What is the most frequently overlooked or misunderstood component of Patient Experience?” It didn’t take me…
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Where to Start?
It seems like this season is full of good intentions, new beginnings, and great ideas. This is never truer than…
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Navigating Care Transitions – Topic Call Today
It’s not just because I’m in CA and will be driving over this bridge today that we chose to share…
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Sorry, There’s No Silver Bullet
On a recent podcast I was asked: “What is the biggest misconception you find in healthcare organizations when they try…
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Current Topics in Patient Experience Podcast
Friends of the blog – I recently had the opportunity to sit down with Lonnie Hirsch of Hirsch Healthcare Consulting…
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From the Frontline – Smiling & The Importance of Faking It ‘til You Make It
For years I’ve told hundreds of physicians and staff in our service sessions and training workshops that I would never…
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From the Frontline – Two Magical Words
I recently returned from an amazing ski trip in Winter Park, Colorado with my three kids and my husband. In…
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From the Front Line – A Glimpse from Guatemala
I just returned from an amazing 10-day experience in Guatemala where I was part of a mission group working in…
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An Unexpected Experience – Just Tell Me What to Do! Part 2
This photo was what the deck of my childhood home in Bloomington, MN looked like the morning after the great…
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An Unexpected Experience – We interrupt this series…
It truly was an unexpected experience although not the kind we have been discussing in this series… Last Spring, I…
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Why BI Development Should Reside in the Business and Not in IT
With the rapid increase in reporting requirements from the likes of CMS and state organizations, along with the increase in…
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Your Complete Guide to ED-CAHPS
ED-CAHPS will soon be a reality. DTA has teamed up with MyRounding to create this brand new eBook to answer…
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