Find helpful resources for patient experience improvement, healthcare data warehousing, and healthcare data governance. Check our case studies for quality improvement in healthcare examples. Feel free to download and share with your colleagues.
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ED-CAHPS will soon be a reality. DTA has teamed up with MyRounding to create this brand new eBook to answer questions that surround ED-CAHPS. Those organizations that start early, hardwiring processes and behaviors in alignment with the new tool, will debut at the top of the database. Your emergency department has the potential to set the tone for your entire organization. Now is the time to seize your opportunity!
What the Heck is Value-Based Purchasing (VBP)?
Wondering about Value-Based Purchasing? Well you've come to the right place. Sit back and enjoy this high-level overview of the concept told by a colorful cast of characters and voiced by some of the least-known voice talent in the business.
What the Heck is Teach Back?
Ever heard of Teach Back? Join some of the least-known voice talent in the business once again as we describe this simple yet powerful practice that can really make a difference in interactions with your patients.
Coaching Conversation with Debbie Young
DTA's Co-Founder, Janiece Gray talked to Debbie Young, Service Excellence Manager at Sutter Independent Physicians. In this session they discuss Coaching and the model and approach that Debbie and her coaches use with physicians and teams. Additionally, Debbie shares how her team has adapted their coaching in the COVID-19 world.
Learn more about coaching with Janiece Gray
Janiece Gray recently was interviewed about the different types of coaching she does - including Care Team, Physician, Executive, Leadership and Life Coaching. In this interview she reviews the type of ideal clients she works with, her approach and the results one can expect when engaging in these various types of coaching.
Coaching Conversation with Shawna Foss
Listen in on a conversation between Shawna Foss, Manager of Customer Experience at North Memorial Health in Robbinsdale, Minnesota and DTA Associates' CEO and Founding Partner, Janiece Gray. Shawna and Janiece share some insights about the impact of Care Team Coaching and ideas of various ways that leaders are using the reporting tool to demonstrate that impact.
Coaching Conversation with DTA's Jen Schugel
Listen in on a conversation with DTA's own Jen Schugel about her experiences as a Care Team Coach. Janiece Gray, Founding Partner and CEO of DTA Associates and Jen Schugel, Senior Consultant give listeners a glimpse into Jen's role, memorable experiences and advice for other Care Team Coaches. A great bonus for listeners: Jen helped to build the Coaching Reporting Tool so she adds great insight and advice for maximizing use of the tool.
Care Team Coaching for Health Care Professionals
Check out this podcast in which we explore a different type of training, Care Team Coaching, which utilizes a strengths-based approach to support caregivers. Not only does this methodology have quick success and serve to improve communication, but it can also help to build resiliency and decrease burnout.
The Rural Hospital Catch-22: Can't Afford Analytics, Can't Survive Without It
In this podcast, we explore some of the challenges facing rural hospitals across America and how data analytics is essential to their survival. The problem is, these organizations can't afford to develop a strong analytics program...or can they?
Going Deeper on Patient Experience
Patient Experience is a lot like the blind men and the elephant. It’s defined differently by various healthcare provider organizations. Is there one best approach and how do you get your arms around this massive initiative for your healthcare organization? Listen to the podcast recording in this post as Lonnie Hirsch, Founder and CEO of Hirsch Healthcare Consulting interviews Janiece Gray, Founding Partner at Minnesota-based healthcare consulting firm DTA Associates as she takes us on a deeper dive into the seemingly bottomless well that is patient experience.