Meet Our Newest Team Member Melissa Southwick!

Melissa (2)

We’re excited to announce Melissa Southwick, the newest addition to the DTA Associates team and our first Client Success Manager. Read the Q&A to find out more about Melissa and what a Client Success Manager is anyway. Welcome Melissa!

DTA: Tell us a little about yourself, where you’re from, hobbies, stuff like that.

Melissa: I’m home-grown Minnesotan! I was born and raised in Waseca, MN, started college at Mankato State, and then finished my degree at the University of Colorado. I lived in Colorado for 22 years and moved back to Minnesota a few years ago. I currently live in the North Loop neighborhood of Minneapolis, surrounded by breweries. My hobbies are: anything outside! I love camping, especially in the BWCA*, biking, hiking, scuba diving, snowboarding, snowshoeing, and golfing. Unfortunately the golf season is much shorter here than in Colorado. 🙂

*Editor’s note: that’s the Boundary Waters Canoe Area for those of you unfortunate enough to live in a state besides Minnesota.

DTA: Rumor has it you had to come up with your own job title. What’s a “Client Success Manager”?

Melissa: “Client Success Manager” is a buzzword title that covers two complementary roles: a proactive “success” role and a more reactive customer service role. The bottom line is Client Success Managers build long-lasting relationships to help clients achieve their technology/data goals.

DTA: What are you going to be focusing on with DTA?

Melissa: DTA is investing heavily in their Business Intelligence Catalog* metadata management product, and I will be focusing on making sure existing BIC tool customers are getting the most out of the product, as well as extending the BIC tool’s user base.

*Editor’s note: New name coming soon! Hopefully.

DTA: Anything else you want people to know about you?

Melissa: I LOVE LOVE to travel! I’ve been all over the world, but Japan is the country I have the most passion for and have been there more than 50 times. My first real adult job was a Flight Attendant for Northwest Airlines, yes, I’m dating myself.

Posted in
Kevin Campbell

Kevin Campbell

I have over fifteen years of experience in healthcare business intelligence and performance improvement, including developing enterprise data warehouses for large hospital and clinic systems. My work with other healthcare consulting firms and desire to help healthcare organizations leverage scarce resources through innovative approaches led me to co-found DTA; I believe we offer a unique value and perspective to organizations struggling with outcomes stagnation or other problems. I’m also a Lean Six Sigma Black Belt and like Janiece, I find the practice applicable to a variety of healthcare challenges.

We’ve helped clients across the country accelerate toward value-based healthcare delivery.

Let us do the same for you.