News & Blog

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DTA Coaching Community – Interview with Ashlee Fontenot

By Pamela Hessler / May 16, 2019

As you probably know by now if you follow our blogs, on the first Monday of every month DTA convenes…

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Jen Schugel

DTA Coaching Community – Interview with Jen Schugel

By Janiece Gray / April 25, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Looking Forward to Seeing Y’all in Texas!

By Janiece Gray / March 27, 2019

Our team is very excited to be together in Dallas April 2-5 for The Beryl Institute’s PX 2019! We hope…

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What the Heck is Care Team Coaching? Free Download Available…

By Janiece Gray / March 12, 2019

Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet,…

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DTA Coaching Community – Interview with Sandy Herrala

By Janiece Gray / February 20, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Greetings from Phoenix

By Janiece Gray / February 6, 2019

This week Kevin Campbell and I had the opportunity to be in the unfortunately-not-so-sunny-or-warm Phoenix area for the AHA Rural…

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DTA Coaching Community – Interview with Marie Kopp

By Pamela Hessler / January 24, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country.  The…

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Who is Responsible for Teaching Patient Experience to New Clinicians?

By Pamela Hessler / January 9, 2019

About a week ago, I was working from my local Panera Bread. Mostly I was trying to mind my own…

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Closing 2018 with an eye toward 2019

By Pamela Hessler / December 27, 2018

Like many of you, we at DTA Associates use the close of the year to reflect with gratitude over what…

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DTA Coaching Community – Interview with Rosalie Smith

By Janiece Gray / December 12, 2018

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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When Improving Patient Experience is Free

By Pamela Hessler / November 28, 2018

Sometimes, improving the patient experience is free. And you have time to do it. There, I said it. Someone had…

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DTA Coaching Community – Interview with Patty Drinkwine-Holmes

By Janiece Gray / November 14, 2018

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Provider and Patient Email Communication

By Pamela Hessler / October 31, 2018

“You should come in for an exam. TN” If this communication doesn’t make sense to you, don’t worry, you aren’t…

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Getting to know the DTA Team: Pamela Hessler

By Janiece Gray / October 17, 2018

You know those people who you talk to for the first time, and it feels like you’ve known them for…

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Best Discharge Instructions Ever… When Things Do Go Right

By Janiece Gray / October 3, 2018

This past year we’ve been on a bit of an adventure with our eldest who’s been dealing with some ankle…

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When Things Don’t Go Right

By Janiece Gray / September 17, 2018

Writing all of these blogs on Service Recovery and what happens when things don’t go right made me reflect on…

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It’s Hard for Me to Say I’m Sorry….

By Janiece Gray / August 8, 2018

Quick! Name that band! I know I’m dating myself here, but just try. Any guesses? If you said: Chicago and…

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More Stories from the Road – By Janiece Gray (with help from Jim Mock)

By Janiece Gray / July 24, 2018

Ever since I was a little kid, I wanted to do two things when I grew up: I wanted to…

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