News & Blog

Page 1 of 5

We’ve got a new look at dtaassociates.com!

By Pamela Hessler / June 11, 2019

We at DTA Associates are excited to show off our new look.  Our website recently got a face-lift and we’d…

Read More

Fresh Perspectives from a Recent Patient Experience

By Pamela Hessler / May 29, 2019

And I’m back…. As I shared in the fall, my husband and I were expecting our first baby, and good…

Read More

DTA Coaching Community – Interview with Ashlee Fontenot

By Pamela Hessler / May 16, 2019

As you probably know by now if you follow our blogs, on the first Monday of every month DTA convenes…

Read More
Jen Schugel

DTA Coaching Community – Interview with Jen Schugel

By Janiece Gray / April 25, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

Read More

Looking Forward to Seeing Y’all in Texas!

By Janiece Gray / March 27, 2019

Our team is very excited to be together in Dallas April 2-5 for The Beryl Institute’s PX 2019! We hope…

Read More

What the Heck is Care Team Coaching? Free Download Available…

By Janiece Gray / March 12, 2019

Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet,…

Read More

DTA Coaching Community – Interview with Sandy Herrala

By Janiece Gray / February 20, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

Read More

Greetings from Phoenix

By Janiece Gray / February 6, 2019

This week Kevin Campbell and I had the opportunity to be in the unfortunately-not-so-sunny-or-warm Phoenix area for the AHA Rural…

Read More

DTA Coaching Community – Interview with Marie Kopp

By Pamela Hessler / January 24, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country.  The…

Read More

Who is Responsible for Teaching Patient Experience to New Clinicians?

By Pamela Hessler / January 9, 2019

About a week ago, I was working from my local Panera Bread. Mostly I was trying to mind my own…

Read More

Closing 2018 with an eye toward 2019

By Pamela Hessler / December 27, 2018

Like many of you, we at DTA Associates use the close of the year to reflect with gratitude over what…

Read More

DTA Coaching Community – Interview with Rosalie Smith

By Janiece Gray / December 12, 2018

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

Read More

When Improving Patient Experience is Free

By Pamela Hessler / November 28, 2018

Sometimes, improving the patient experience is free. And you have time to do it. There, I said it. Someone had…

Read More

DTA Coaching Community – Interview with Patty Drinkwine-Holmes

By Janiece Gray / November 14, 2018

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

Read More

Provider and Patient Email Communication

By Pamela Hessler / October 31, 2018

“You should come in for an exam. TN” If this communication doesn’t make sense to you, don’t worry, you aren’t…

Read More

Getting to know the DTA Team: Pamela Hessler

By Janiece Gray / October 17, 2018

You know those people who you talk to for the first time, and it feels like you’ve known them for…

Read More

Best Discharge Instructions Ever… When Things Do Go Right

By Janiece Gray / October 3, 2018

This past year we’ve been on a bit of an adventure with our eldest who’s been dealing with some ankle…

Read More

When Things Don’t Go Right

By Janiece Gray / September 17, 2018

Writing all of these blogs on Service Recovery and what happens when things don’t go right made me reflect on…

Read More