News & Blog

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Service Culture – You Know It When You See It: Surrounded by Love

By Janiece Gray / October 10, 2019

Just yesterday I was in a meeting where we were asked to define “service culture”. My comment was that it…

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DTA Coaching Community – Interview with Pamela Hessler, CPXP

By Pamela Hessler / September 12, 2019

If you’re a regular reader of our blogs, you know by now that on the first Monday of every month,…

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Meet Nick Bell- the Newest Member of the DTA Team!

By Pamela Hessler / August 29, 2019

When you’re a small but growing business like ours, hiring can be a nerve-wracking experience. Each hire amounts to a…

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The Rural Hospital Catch-22: Can’t Afford Analytics, Can’t Survive Without It

By Pamela Hessler / August 15, 2019

Across the country, independent rural hospitals are facing a dilemma: they need to harness their data in order to measure…

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An Unexpected Part 2: Who is Responsible for Teaching Patient Experience to New Clinicians?

By Pamela Hessler / August 1, 2019

Well, I did it again… I eavesdropped and then interrupted a table full of people who were just trying to…

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Podcast: Care Team Coaching for Health Care Professionals

Lots to Say…

By Pamela Hessler / July 16, 2019

One of my earliest memories was when I was 3 years old and my mom and her friend and I…

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DTA Coaching Community- Interview with Richelle Jader

By Pamela Hessler / June 26, 2019

As you probably know by now if you’ve been following our blogs over the past several months, on the first…

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We’ve got a new look at dtaassociates.com!

By Pamela Hessler / June 11, 2019

We at DTA Associates are excited to show off our new look.  Our website recently got a face-lift and we’d…

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Fresh Perspectives from a Recent Patient Experience

By Pamela Hessler / May 29, 2019

And I’m back…. As I shared in the fall, my husband and I were expecting our first baby, and good…

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DTA Coaching Community – Interview with Ashlee Fontenot

By Pamela Hessler / May 16, 2019

As you probably know by now if you follow our blogs, on the first Monday of every month DTA convenes…

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Jen Schugel

DTA Coaching Community – Interview with Jen Schugel

By Janiece Gray / April 25, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Looking Forward to Seeing Y’all in Texas!

By Janiece Gray / March 27, 2019

Our team is very excited to be together in Dallas April 2-5 for The Beryl Institute’s PX 2019! We hope…

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What the Heck is Care Team Coaching? Free Download Available…

By Janiece Gray / March 12, 2019

Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet,…

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DTA Coaching Community – Interview with Sandy Herrala

By Janiece Gray / February 20, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

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Greetings from Phoenix

By Janiece Gray / February 6, 2019

This week Kevin Campbell and I had the opportunity to be in the unfortunately-not-so-sunny-or-warm Phoenix area for the AHA Rural…

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DTA Coaching Community – Interview with Marie Kopp

By Pamela Hessler / January 24, 2019

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country.  The…

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Who is Responsible for Teaching Patient Experience to New Clinicians?

By Pamela Hessler / January 9, 2019

About a week ago, I was working from my local Panera Bread. Mostly I was trying to mind my own…

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Closing 2018 with an eye toward 2019

By Pamela Hessler / December 27, 2018

Like many of you, we at DTA Associates use the close of the year to reflect with gratitude over what…

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