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Progress in Patient Experience: The Patient Experience Policy Forum

By Janiece Gray / November 29, 2017

I’m really excited about the work I’m seeing in the sphere of public policy as it relates to patient experience.…

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Patient Experience ≠ Patient Engagement: Clearing up the Confusion

By Janiece Gray / November 7, 2017

DTA Associates isn’t just about patient experience strategy and planning, service culture training, and coaching. A significant aspect of our…

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Current Topics in Patient Experience Podcast

By Janiece Gray / October 25, 2017

Friends of the blog – I recently had the opportunity to sit down with Lonnie Hirsch of Hirsch Healthcare Consulting…

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From the Frontline –A Selfish Reason to be Thankful

By Janiece Gray / October 11, 2017

I kid you not, last week a dear friend texted me this: “I’m trying a new thing for my soul…

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From the Frontline – An IT Person in Patient Experience-Land

By Kevin Campbell / August 30, 2017

I have this thing that happens to me every now and again where out of nowhere, my stomach suddenly starts…

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From the Frontline – Smiling & The Importance of Faking It ‘til You Make It

By Janiece Gray / July 19, 2017

For years I’ve told hundreds of physicians and staff in our service sessions and training workshops that I would never…

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From the Frontline – Two Words to Avoid “Good Luck!”

By Janiece Gray / May 31, 2017

It happened again: two words that bug me because I never know what to say in return…I was leaving a…

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From the Frontline – Upcoming Webinar: A Practical Approach to Achieving Patient and Family-Centered Care

By Janiece Gray / May 10, 2017

I’ve shared a bit about the book our team put together this year entitled “Beyond CAHPS – A Guide for…

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From the Frontline – Two Magical Words

By Janiece Gray / April 25, 2017

I recently returned from an amazing ski trip in Winter Park, Colorado with my three kids and my husband. In…

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Fresh from the Front…

By Janiece Gray / March 21, 2017

[vc_row][vc_column][vc_column_text]Earlier this week I had the pleasure of presenting at The Beryl Institute’s PX2017 Conference in Denver. As an added bonus,…

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From the Front Line – A Glimpse from Guatemala

By Janiece Gray / March 9, 2017

I just returned from an amazing 10-day experience in Guatemala where I was part of a mission group working in…

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From the Frontline

By Janiece Gray / February 16, 2017

To the gentleman who sneezed on me on last week’s Wednesday night flight home from St. Louis, I say “thank…

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The Unexpected Experience – It’s a Journey… Not a Destination

By Janiece Gray / January 25, 2017

Recently, I had a relative message me on Facebook about an experience he was having with an immediate family member…

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The Unexpected Experience – You can’t make this stuff up…

By Janiece Gray / January 12, 2017

When I phoned home from California I was greeted with this question from my 7-year old: “Mommy I hurt my…

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The Unexpected Experience – Just Tell Me What to Do! Part 4

By Janiece Gray / December 14, 2016

We all have opportunities for improvement: for my oldest daughter, keeping the bathroom clean was (and is) one of them.…

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The Unexpected Experience – Just Tell Me What to Do! Part 3

By Janiece Gray / December 7, 2016

We all have opportunities for improvement – sometimes it takes some time, but it is possible to make changes to…

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An Unexpected Experience – Just Tell Me What to Do! Part 2

By Janiece Gray / November 17, 2016

This photo was what the deck of my childhood home in Bloomington, MN looked like the morning after the great…

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An Unexpected Experience – Just Tell Me What to Do!

By Janiece Gray / November 9, 2016

One of the things I love most is that pivotal moment when a group of staff or physicians  throw up…

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