News & Blog

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From the Frontline – Two Words to Avoid “Good Luck!”

By Janiece Gray / May 31, 2017

It happened again: two words that bug me because I never know what to say in return…I was leaving a…

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From the Frontline – Upcoming Webinar: A Practical Approach to Achieving Patient and Family-Centered Care

By Janiece Gray / May 10, 2017

I’ve shared a bit about the book our team put together this year entitled “Beyond CAHPS – A Guide for…

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From the Frontline – Two Magical Words

By Janiece Gray / April 25, 2017

I recently returned from an amazing ski trip in Winter Park, Colorado with my three kids and my husband. In…

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Fresh from the Front…

By Janiece Gray / March 21, 2017

[vc_row][vc_column][vc_column_text]Earlier this week I had the pleasure of presenting at The Beryl Institute’s PX2017 Conference in Denver. As an added bonus,…

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From the Front Line – A Glimpse from Guatemala

By Janiece Gray / March 9, 2017

I just returned from an amazing 10-day experience in Guatemala where I was part of a mission group working in…

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From the Frontline

By Janiece Gray / February 16, 2017

To the gentleman who sneezed on me on last week’s Wednesday night flight home from St. Louis, I say “thank…

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The Unexpected Experience – It’s a Journey… Not a Destination

By Janiece Gray / January 25, 2017

Recently, I had a relative message me on Facebook about an experience he was having with an immediate family member…

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The Unexpected Experience – You can’t make this stuff up…

By Janiece Gray / January 12, 2017

When I phoned home from California I was greeted with this question from my 7-year old: “Mommy I hurt my…

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The Unexpected Experience – Just Tell Me What to Do! Part 4

By Janiece Gray / December 14, 2016

We all have opportunities for improvement: for my oldest daughter, keeping the bathroom clean was (and is) one of them.…

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The Unexpected Experience – Just Tell Me What to Do! Part 3

By Janiece Gray / December 7, 2016

We all have opportunities for improvement – sometimes it takes some time, but it is possible to make changes to…

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An Unexpected Experience – Just Tell Me What to Do! Part 2

By Janiece Gray / November 17, 2016

This photo was what the deck of my childhood home in Bloomington, MN looked like the morning after the great…

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An Unexpected Experience – Just Tell Me What to Do!

By Janiece Gray / November 9, 2016

One of the things I love most is that pivotal moment when a group of staff or physicians  throw up…

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An Unexpected Experience – We interrupt this series…

By Janiece Gray / October 18, 2016

It truly was an unexpected experience although not the kind we have been discussing in this series… Last Spring, I…

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Empathy in an Unexpected Experience – A Patient’s Story

By Janiece Gray / September 28, 2016

We always knew we wanted three kids. I don’t know if we wanted to be outnumbered for some sick reason…

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An Unexpected Experience – Dealing with Duration

By Janiece Gray / September 14, 2016

“Are we there yet? “ “When are we going to be there?” If you took a road trip this summer…

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An Unexpected Experience – Let’s Go!

By Janiece Gray / August 16, 2016

Quick, name that game? Yes, it’s Monopoly and those who know me or knew me in my childhood and young…

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An Unexpected Experience – It’s All About the Flow…

By Janiece Gray / July 27, 2016

I love rivers. Growing up, our cottage was on a river in central Pennsylvania. Even though I now hail from…

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An Unexpected Experience – Waiting

By Janiece Gray / July 13, 2016

Ever been there? Go ahead, you can click on it. I sat there for 3 songs, and midway through the…

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