News & Blog

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Improving Communication: The Puke or Shoot Continuum

By Janiece Gray / September 30, 2015

No one likes to be sick and let’s face it… puking is the worst. Second to that I guess, is…

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Improving Communication: A Word (or two) about Coaching

By Janiece Gray / September 16, 2015

What is a coach? Someone who supports you, someone who challenges you, someone who helps you improve? This picture was…

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Improving Communication: Key Strategies

By Janiece Gray / September 2, 2015

In the last blog I discussed the importance of paying attention to the basics and how that impacts physician communication…

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Improving Communication: Pay Attention to the Basics

By Janiece Gray / August 17, 2015

What do you notice about this bowl of M&Ms? It’s colorful, yes. Lots of primary colors, yes. Someone’s been eating…

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Launching a Bold Strategy?

By / July 22, 2015

We have all been there – bold strategic aspirations, full day planning events, strategy departments churning out brilliant visuals and…

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It Takes a Village: Closing Thoughts

By Kevin Campbell / June 17, 2015

In the previous post, we talked about how you can in a sense “crowdsource” the development of your enterprise data…

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Your Enterprise Data Warehouse: Crowdsource your EDW development

By Kevin Campbell / June 3, 2015

Let’s take the “village” concept from the previous blog post a step further—and here’s where it gets more controversial: to…

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Your Enterprise Data Warehouse: Why it will take a Village to Build an EDW

By Kevin Campbell / May 20, 2015

In the previous blog posts we’ve talked about how yes, you can do more with less by employing the proper…

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Your Enterprise Data Warehouse: Using the Right Tools for the Job (Part 2)

By Kevin Campbell / May 7, 2015

With the increasing demand for analytics at the same time as increasing pressure to cut costs, we have to figure out…

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Your Enterprise Data Warehouse: Using the Right Tools for the Job

By Kevin Campbell / April 23, 2015

In the first blog post of this series, I discussed the increasing pressures on analytics, reporting and data warehousing departments…

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Your Enterprise Data Warehouse: It Takes a Village

By Kevin Campbell / April 9, 2015

There’s no way around it: the good people in analytics, reporting, and data warehousing departments in the healthcare provider industry…

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Service Culture Training: Sustaining & Supporting

By Janiece Gray / March 25, 2015

Organizations often believe that merely putting their staff through a training program about service will suffice for “fixing” their service…

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Service Culture Training: Implementing the Plan

By Janiece Gray / March 11, 2015

Instilling or re-shaping the service culture of your organization doesn’t happen overnight. In this series we are sharing some tips…

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Service Culture Training: Developing the Plan

By Janiece Gray / February 25, 2015

Shaping the service culture in a healthcare organization is not for the faint-of-heart. In this series we are providing practical…

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Service Culture Training: How to Get Started

By Janiece Gray / February 10, 2015

One of the comments we received on our post that described the “Defy the Asymptote” concept was about patient satisfaction percentile…

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How Defiance Can Help Your Hospital Accelerate Change

By / January 29, 2015

At DTA, we’re big on defiance. Well, not all defiance, but good defiance with a positive outcome. By definition, defiance…

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What does DTA stand for?

By Kevin Campbell / January 14, 2015

I remember it well: it was a brisk fall morning in 2007 and we had just learned of yet another…

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