Looking Forward to Seeing Y’all in Texas!


  • Posted by Janiece Gray
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Our team is very excited to be together in Dallas April 2-5 for The Beryl Institute’s PX 2019! We hope that you will be there and that we can connect in person. There are so many things to love about this event so we thought we’d have some of our team members share part of

What the Heck is Care Team Coaching? Free Download Available…

  • Posted by Janiece Gray
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Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet, do share!” Everyone is looking for something that solves all their organization’s patient experience-related problems and makes success attainable. The closest thing we’ve found to said silver bullet is a combined approach of service culture

Greetings from Phoenix

  • Posted by Janiece Gray
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While at the AHA Rural Health Conference, Janiece had the opportunity to get on a podcast talking about some of our work in patient experience and data analytics in those communities. Read more...

Who is Responsible for Teaching Patient Experience to New Clinicians?

  • Posted by Pamela Hessler
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About a week ago, I was working from my local Panera Bread. Mostly I was trying to mind my own business and get a fairly large document written while enjoying some music and snacks. However, as I sat there, the table next to me started to fill up with about eight nursing students from one of the local universities. They were easy to spot in their branded scrubs proudly proclaiming they were part of the School of Nursing.I sat for a few minutes wondering what they might know about the types of work that we do at DTA Associates... read more...

DTA Coaching Community – Interview with Rosalie Smith

  • Posted by Janiece Gray
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On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The purpose of these calls is for coaches who all use DTA’s Coaching Reporting Tool to share notes and learn from one another on their coaching journeys. On our most recent call, we were able to feature an interview with Rosalie Smith. Rosalie is a Patient Experience Representative at El Camino Hospital in Mountain View, California.Here’s a look at what Rosalie had to share with the group. Read more…

When Improving Patient Experience is Free

  • Posted by Pamela Hessler
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Sometimes, improving the patient experience is free. And you have time to do it. There, I said it. Someone had to…At my doctor's appointments, I do my best to take off my “patient experience hat” and absorb the appointments like a patient, not an observer. However, during a series of my early appointments, I noticed something glaring and realized the impact it was having on my personal patient experience. Read more...

DTA Coaching Community – Interview with Patty Drinkwine-Holmes

  • Posted by Janiece Gray
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On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The purpose of these calls is for coaches who use DTA’s Coaching Reporting Tool to share notes and learn from one another on their coaching journeys. On our most recent call, we were able to feature an interview with Patty Drinkwine-Holmes. Patty is the Emergency Department Patient Liaison/ED Patient Experience Coach at Regions Hospital in St. Paul, MN.Here’s a look at what Patty had to share with the group. Read on…