Service Culture Training: Sustaining & Supporting

  • Posted by Janiece Gray
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Organizations often believe that merely putting their staff through a training program about service will suffice for “fixing” their service culture. Training – in and of itself – is necessary, but insufficient. There are no “quick fixes” to help instill a culture of service throughout the organization. Read more...

Service Culture Training: Implementing the Plan

  • Posted by Janiece Gray
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Instilling or re-shaping the service culture of your organization doesn’t happen overnight. Once you have determined your approach and developed the plan customized to your organization, then you get to the really fun part – implementing and realizing the plan throughout the organization! Read more...

Service Culture Training: Developing the Plan

  • Posted by Janiece Gray
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Shaping the service culture in a healthcare organization is not for the faint-of-heart. Once you've determined your approach and secured the required funding, the next step is to develop your plan. Read more...

Service Culture Training: How to Get Started

  • Posted by Janiece Gray
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Healthcare is a people business and patients are served by people who truly care about their well-being and health. Yet everyone has experienced some form of less-than-stellar service in a healthcare setting. What’s getting in the way of service excellence? Read more...

What does DTA stand for?

  • Posted by Kevin Campbell
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The short answer? DTA stands for Defy the Asymptote. If that doesn't clear things up for you, read on to learn more and get a free button! Read more...