THE ART AND SCIENCE OF IMPROVING PATIENT EXPERIENCE: OUR SERVICES

DTA Associates specializes in innovative approaches to improving patient experience outcomes for provider hospitals, clinics and other organizations. Our proven, dynamic methods eliminate waste and inefficiency, maximize staff performance, and optimize your use of data. Best of all, our healthcare management consulting solutions are all highly tailored to your organization’s unique strengths, challenges and culture.

 

Our Services

Patient Experience Consulting

• Accelerate patient experience performance

• Develop a clear, actionable roadmap for success

• Develop customized service culture training

• Facilitate a strategic plan for improving patient experience

• Create a Patient & Family Advisory Council (PFAC)

• Find patient experience vendor partners

• Shadow coaching health care providers

Healthcare Data Warehousing

• Customized Enterprise Data Warehouse (EDW)

• BI tool selection and development

• Increase staff EDW proficiency

• Assess, evaluate and trim EMR report catalog

• Develop actionable predictive healthcare analytics

Service Culture Training

• Instill an organization-wide service culture dedicated to improving patient experience

• Develop standards for customer service in healthcare

• Create customized training including custom train-the-trainer models

• Other custom consulting as needed

Shadow Coaching

• Help providers and care team members enhance their communication skills

• Develop a tailored, one-to-one shadow healthcare coaching program

• Provide a customized plan for communications and performance improvement in healthcare roles

• In addition to coaching, we also train coaches within your organization, and support them with our coaching reporting tool.

Healthcare Data Governance

• Assess current data governance maturity

• Create a standard metric repository and process

• Develop a customized roadmap for data governance in healthcare

• Maximize efficiency with our proprietary metadata tool

Analytics Managed Services

• Save the expense of hiring with our streamlined data management and analytics outsourcing solutions

• Daily support and maintenance of the EDW

• Data content development and healthcare data management

• Development of BI and reporting solutions

• End-user training on accessing data



We’ve helped clients across the country accelerate toward value-based healthcare delivery. Let us do the same for you.