The Art and Science of Improving Patient Experience
DTA Associates specializes in innovative approaches to improving patient experience outcomes for provider hospitals, clinics and other organizations. Our proven, dynamic methods eliminate waste and inefficiency, maximize staff performance, and optimize your use of data. Best of all, our healthcare management consulting solutions are all highly tailored to your organization’s unique strengths, challenges and culture.
Patient Experience Consulting
Service Culture Training
"We want the patient experience to be surrounded by a culture of service throughout the healing process. We believe this is best served by having an organic, personalized approach – created from within our own hearts and minds. DTA has helped us achieve that custom approach."
Tomi Ryba - President and CEO
El Camino Hospital
"DTA has helped us develop strategic and tactical plans around patient experience. Not only did we have a long-term vision but they helped us build an actionable plan with incremental steps we could start implementing right away."
Bethany Hyde - Multispecialty Clinics Manager
North Memorial Health Care
"I’ve really enjoyed becoming involved with DTA. Initially I was hesitant to be coached for fear of being criticized. However, the experience is very much the opposite. All of the feedback is positive, and only helps you to build on your strengths. I personally am passionate about the message DTA is giving because I feel they teach you basic communication skills you can use in your everyday conversations. The DTA staff are not only experts at what they do, but are kind, funny, personable people. I am very appreciative of the knowledge, guidance, and opportunities this experience has provided me!"
Daisy Nelson - RN, Emergency Department
"As a member of the patient experience team, and a coach at regions hospital, I have had the honor of spending a lot of time with the DTA team. They are an inspiring bunch, and I am better for our time together."
Blake Southard - EMT, Emergency Department
"As we developed our plan to improve the patient experience at our health care organization, the voice of the patient was missing. While we knew this was such an important aspect of our journey to improvement, we were not sure where to start. With the help of DTA, we were able to create a very robust Patient and Family Advisory Committee (PFAC) consisting of previous patients and/or family members of patients."
Cheryl Reinking - Chief Nursing Officer
El Camino Hospital
"We have been utilizing the coaching services of DTA and the feedback from our physicians has been extremely positive. We appreciate the non-intimidating approach and having a trained set of eyes to reinforce the positives in addition to identifying the opportunities for improvement. I would recommend DTA to any clinic that is focused on improving the patient experience through better provider-to-patient interactions."