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Patient Experience

The Art and Science of Improving Patient Experience


DTA Associates specializes in innovative approaches to improving patient experience outcomes for provider hospitals, clinics and other organizations. Our proven, dynamic methods eliminate waste and inefficiency, maximize staff performance, and optimize your use of data. Best of all, our healthcare management consulting solutions are all highly tailored to your organization’s unique strengths, challenges and culture.

Patient Experience Consulting

  • Develop a strategic plan that reflects your organization's unique culture and capacities
  • Create a Patient & Family Advisory Council (PFAC)
  • Find effective patient experience vendor partners for you

Service Culture Training

  • Instill an organization-wide service culture dedicated to improving patient experience
  • Develop standards for customer service in healthcare
  • Create customized training including custom train-the-trainer models
  • Other custom consulting as needed

Shadow Coaching

  • Help providers and care team members enhance their communication skills
  • Develop a tailored, one-to-one shadow healthcare coaching program
  • Provide a detailed plan for communications and performance improvement in healthcare roles
  • In addition to coaching, we also train coaches within your organization and support them with our coaching reporting tool.

We’ve helped clients across the country accelerate toward value-based healthcare delivery.

Let us do the same for you.