At DTA Associates, patient satisfaction in healthcare is a passion, and helping organizations improve the patient experience is a core skill. DTA has time-tested, demonstrated expertise improving patient-centered healthcare in leading hospitals, clinics, and other healthcare organizations. We specialize in a streamlined, efficient approach that builds core capabilities within your unique culture. Contact us any time to get started transforming your outcomes!
Develop a Roadmap
Whether you’re just getting started or your organization has hit a wall trying to improve patient satisfaction in healthcare, DTA can help you find a clear path to improved results. Starting with a comprehensive organizational assessment, we customize a roadmap with recommendations, technology and processes tailored to your current situation and future objectives. Every roadmap is rooted in our years of healthcare experience and is highly understandable and actionable for your organization.
Service Culture Training
DTA offers customized consulting, not off-the-shelf solutions. We help organizations train all their staff in the key principles that improve patient satisfaction in healthcare. We help you create and customize service culture training sessions that reflect your healthcare organization’s culture and needs. Our “train-the-trainer” programs have proven highly successful in building the kind of internal capacity that leads to consistent, sustained improvement in patient-centered health care.
Create a Patient & Family
Advisory Council (PFAC)
One of the best ways to improve patient experience in healthcare is through a Patient & Family Advisory Council (PFAC). DTA makes it easy for you to create a PFAC, starting with a facilitated session to determine your organizational objectives. We then help create charters and assist with patient recruitment as well as facilitator training.
“DTA has energy, expertise and real joy in their work which makes them great partners. Their communication is timely, spot-on and clear, so partnering is easy and productive.”
Val Ulstad, MD, MPA, MPH - CEO, Partner
Cascade Bluff LLC
"DTA is a true partner with our organization. The sharing of ideas, knowledge and experience has been invaluable. The goals are always clear and DTA has allowed us to grow so we can keep moving forward after the contract is complete."
Amy Porwoll - CIO and Vice President, Information Services
"We want the patient experience to be surrounded by a culture of service throughout the healing process. We believe this is best served by having an organic, personalized approach – created from within our own hearts and minds. DTA has helped us achieve that custom approach."
Tomi Ryba - President and CEO
El Camino Hospital
"Our organization had an urgency to get a baseline assessment of our quality department. DTA Associates came in and, in two days, assessed our regulatory reporting needs, process of data collection, and staff competencies/gaps. Mary Jo was professional, detailed, high-energy and thorough. Our Senior Leadership was provided with a well-laid out roadmap that addressed current, future, and technological needs and strategies."
Susan Skinner - Vice President, Patient Services
Grand Itasca Clinic and Hospital
"DTA has helped us develop strategic and tactical plans around patient experience. Not only did we have a long-term vision but they helped us build an actionable plan with incremental steps we could start implementing right away."
Bethany Hyde - Multispecialty Clinics Manager
North Memorial Health Care
"DTA is able to apply their past experience to our business needs. This has greatly compressed the time to completion for us. Everyone at DTA is very approachable and explains things in terms we can understand."
Tom Lenarz - Director, Business Intelligence and Analytics
Centra Care Health
"Compared to other consultants, DTA has become a part of our organization and has worked alongside us in every way. Our successes have become their successes and they have truly helped us become a better organization."
Mark Matthias, MD - Vice President, Medical Affairs
St. Cloud Hospital
"I’ve really enjoyed becoming involved with DTA. Initially I was hesitant to be coached for fear of being criticized. However, the experience is very much the opposite. All of the feedback is positive, and only helps you to build on your strengths. I personally am passionate about the message DTA is giving because I feel they teach you basic communication skills you can use in your everyday conversations. The DTA staff are not only experts at what they do, but are kind, funny, personable people. I am very appreciative of the knowledge, guidance, and opportunities this experience has provided me!"
Daisy Nelson - RN, Emergency Department
"As a member of the patient experience team, and a coach at regions hospital, I have had the honor of spending a lot of time with the DTA team. They are an inspiring bunch, and I am better for our time together."
Blake Southard - EMT, Emergency Department
"As we developed our plan to improve the patient experience at our health care organization, the voice of the patient was missing. While we knew this was such an important aspect of our journey to improvement, we were not sure where to start. With the help of DTA, we were able to create a very robust Patient and Family Advisory Committee (PFAC) consisting of previous patients and/or family members of patients."
Cheryl Reinking - Chief Nursing Officer
El Camino Hospital
"We worked with Janiece, identifying and mapping processes for a major technology project. We experienced long days and mind-numbing detail, but somehow Janiece managed to keep our teams engaged and thinking throughout the process. It wouldn’t be fair to say it was fun, but Janiece’s approach to interaction made it far less painful than it would otherwise have been. Janiece was also able to quickly understand our overall goals, ask the right questions and nudge us back to where we needed to be in order to ensure that we stayed on track throughout the project and finished our work on time."
Marc VanKley - President and COO
Beltmann Group, Incorporated
"We have been utilizing the coaching services of DTA and the feedback from our physicians has been extremely positive. We appreciate the non-intimidating approach and having a trained set of eyes to reinforce the positives in addition to identifying the opportunities for improvement. I would recommend DTA to any clinic that is focused on improving the patient experience through better provider-to-patient interactions."
Randy Farrow - CEO
Find a Patient Experience
Evaluating vendors to administer CAHPS and other required surveys can be a daunting, time-consuming task. DTA can help you through the entire process of vendor evaluation and selection in a compressed timeline – as short as six weeks from engagement to decision. We conduct a thorough process that complements your internal team and amplifies patient experience objectives at all points of the process: Stakeholder interviews, organizational assessments, writing RFPs, developing evaluation tools, facilitating onsite presentations, checking references, and final decisions.
We can also assist with the implementation process if a transition decision is made. For those that want to take it to the next level, we have specific expertise working with organizations that employ an Enterprise Data Warehouse for more enhanced analysis of al their survey data related to patient satisfaction in healthcare.
Shadow Coaching for
Health Care Providers
In addition to tackling your organization-wide service culture, we provide individual, customized shadow coaching for health care providers, care teams, staff and leadership. In addition, our care team coaching tool enables coaches to maximize efficiency while providing custom plans and reports for those coached. It also preserves the 1:1 coaching relationship, but allows for aggregated cohort data to drive improvement. In addition to shadow coaching we have a unique training program, as well as “train-the-trainer” component that teaches your staff to lead it for ongoing refresher courses and continuity.
Other Patient Experience
In addition to the capabilities detailed above, DTA offers a wide array of consulting services related to patient satisfaction in healthcare. Ask us about our symposiums for healthcare leaders, physicians and staff. We reveal the essential behaviors key to improving patient-centered health care.