SHADOW COACHING: HEALTH CARE PROVIDERS

Shadow coaching health care providers is a proven method for performance improvement. DTA offers innovative shadow coaching that health care providers find supportive, helpful and even inspiring. Shadow coaching is uniquely designed for each participant and can encompass all aspects of communication with patients, across teams, and among staff.

Communication Counts

To be fully prepared for value-based purchasing, it’s more important than ever to focus on patients’ perceptions of their care experience.

Reimbursement is increasingly tied to standardized survey tools (HCAHPS, CGCAHPS, ED, CAHPS etc.), and the questions related to communication and are the ones that patients most readily understand:

  • Did the provider listen carefully?
  • Were you treated with courtesy and respect?
  • Did the provider explain things in a way you could understand?

These crucial questions are essential outcomes improvement, and they’re all rooted in communication. DTA Associates can identify any stumbling blocks or issues in communication. Shadow coaching health care providers helps them enhance their skills, build competence and develop confidence – all without compromising clinical quality or productivity.

Custom Shadow Coaching That Works

Although outcomes are measured in numbers, your healthcare providers are not a series of digits. Working in a supportive, highly individualized way is essential to helping each of your care team members improve patient experience, while improving the overall quality and efficiency of the clinical encounter. We do this through a number of time-tested training and healthcare coaching methods.

The Shadow Coaching Process

The first step is to meet your organization where it is, and build on what works. We don’t impose, we adapt to your preferred model of service culture. Our approach is dynamic and interactive. In the end each participant has a clear, customized plan for improving communications with patients. We find these customized plans are highly accessible and effective, because they’re rooted in the participant’s own personal strengths and opportunities.

Shadow coaching health care providers can lessen frustration and bring more joy to your providers, in addition to improving patient experience and outcomes.

Shadow Coaching Training

We don’t just provide shadow coaching, we also train coaching within your organization for long-term sustainability. Our training model pairs trainees with experienced coaches . We provide an initial training workshop, the full training program, and a capstone session after training is complete. We also offer ongoing quarterly training for coaches to maintain their skills, connection, enthusiasm and support for the work.

Our coaches all use our proprietary coaching reporting tool for prompt, streamlined reporting.

“The DTA team quickly became part of the staff. They create a very comfortable environment in which staff and patients feel safe and respected. Their follow-through and reporting is excellent and they keep the process moving. DTA Associates exceeded my expectations.

—RICHELLE JADER, RN, BSN, MHA, DIRECTOR OF EMERGENCY SERVICES, REGIONS HOSPITAL

“I’ve really enjoyed becoming involved with DTA. Initially I was hesitant to be coached for fear of being criticized. However, the experience is very much the opposite. All of the feedback is positive, and only helps you to build on your strengths. I personally am passionate about the message DTA is giving because I feel they teach you basic communication skills you can use in your everyday conversations. The DTA staff are not only experts at what they do, but are kind, funny, personable people. I am very appreciative of the knowledge, guidance, and opportunities this experience has provided me!”

DAISY NELSON RN, REGIONS HOSPITAL

“As a member of the patient experience team, and a coach at regions hospital, I have had the honor of spending a lot of time with the DTA team. They are an inspiring bunch, and I am better for our time together.”

BLAKE SOUTHARD ERT, REGIONS HOSPITAL

Contact Us

Interested in exploring care team shadow coaching for your organization or department? Please fill in your contact information.

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